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Experience the FamilyProperty
difference with our exceptional
training and support

We're here to help with our team of friendly, locally-based professionals to provide you with the support you need to get the most out of FamilyProperty. We strive to ensure your experience with us empowers you to more accurately and efficiently prepare, model, and document your family law outcomes. Which leaves you to focus on what matters most  -  providing real-time, value-added legal advice and / or mediation assistance and an outstanding service to your clients.

Last updated:  30 March 2023
Customised Training
  • Dedicated Client Success Manager

  • Professional onboarding and training specialists

  • Tailored 1:1 training sessions

  • Access to on-demand training recordings 

Ongoing support
  • Accessive responsive support

  • Help articles and FAQs through the Help Centre

  • Access Smokeball Community to ask questions and meet other members

CPD & Webinars 
  • Latest news and insights from the legal industry

  • CPD webinars and in-person events

  • Networking opportunities 

Maximise Your Potential with FamilyProperty's Expert Software!

Our purpose is to ensure that you make the most of our cutting edge software to cut down on administration and allow you to maximise your skills as a family law professional. Our team is dedicated to providing you with the highest level of support, even as the needs of your firm and your clients change. We believe in being there with you every step of the way from onboarding through to training with the highest level of care and service. With FamilyProperty, you can be confident you have the support you need to succeed.

Customised training just for you

As a valued user, you will have access to your own dedicated Client Success Manager throughout the lifetime of your subscription with us. Our onboarding process is specially designed to make sure you get up and running quickly and efficiently. 


What you can expect from our training: 


  • Your Client Success Manager will work with you to understand your unique needs to tailor your one-on-one training sessions for a smooth set-up process

  • Your training sessions are designed to make sure you maximise the benefits of FamilyProperty

  • Guided training sessions through the software enable you to streamline your workflow and enhance the efficiency of your firm

  • On-demand training recordings are available for you to access post-implementation so you can use the software immediately in your practice. 

We're always here to help

We understand that technology can sometimes be a challenge, which is why we offer world-class support -  whether you have a question about the software or need help with a specific task. We are always just an email away to help resolve your queries and answer your questions. Our hours of operation are 9am - 5pm Sydney time, Mon-Fri (excl. weekends and NSW public holidays). 

Want help at your fingertips? Access our FamilyProperty Help Center for support articles, FAQs and training videos.

Welcome to the Community!
We’re more than just a product. We regularly offer Continuing Professional Development (CPD) webinars and events to help you meet your CPD requirements. We aim to provide you with the latest news and insights from the legal industry, our partners, and networking opportunities to connect with other family law professionals. Attendees gain valuable knowledge and improve their skills which can be immediately applied to practice. Learn more about our events and sign up for our monthly newsletter.
Contact us today to learn more about how we can help you achieve your goals. Email us at We're here to help you focus on outcomes not admin! 

Have questions? 

This information is regularly reviewed and updated. It should be regarded as the primary source of truth regarding support and training which FAMILYPROPERTY offers. 

If you have any further questions please email
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